Introduction

Welcome to Service Match Inc. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our online marketplace platform. By accessing or using Service Match Inc., you agree to the collection and use of your information as outlined in this policy.

Information We Collect

We collect various types of information, including:

• Personal Information:

  • Name, email address, phone number, and mailing address.
  • Government-issued identification (for verification purposes, if applicable).
  • Profile information, including profile picture and service category.
  • Payment details (processed by third-party payment providers; we do not store full payment details).

• Non-Personal Information:

  • Device information, browser type, and IP address.
  • Cookies, log data, and analytics tracking.
  • User interactions, search history, and preferences on the platform.

• Information from Third Parties:

  • Social media accounts (if linked to your profile).
  • Background checks, if applicable and provided by third-party verification services.
  • Ratings and reviews submitted by other users.

How We Use Your Information

We use collected information for the following purposes:

• Platform Functionality: To enable users to create accounts, post jobs, and connect with service providers/customers.
• Verification & Security: To authenticate users, verify identity (for badge verification), and prevent fraud.
• Customer Support: To respond to inquiries, provide assistance, and improve user experience.
• Payments & Billing: To facilitate transactions through third-party payment processors.
• Marketing & Promotions: To send updates, offers, and promotional communications (users can opt out).
• Analytics & Improvements: To monitor user behavior, track platform performance, and improve services.
• Legal Compliance: To comply with applicable laws, regulations, and respond to legal requests.

How We Share Your Information

We do not sell or rent personal information. However, we may share information under the following circumstances:

• With Service Providers & Customers: Profile information, reviews, and ratings are visible to other users.
• Third-Party Service Providers: Payment processors, cloud storage, analytics providers, and customer support services.
• Verification & Background Check Providers: If a user opts for verification, their information may be shared with third-party services.
• Legal Compliance & Safety: If required by law, court orders, or to protect the safety of users, we may disclose information.
• Corporate Transactions: In case of mergers, acquisitions, or business transfers, user information may be included as part of the transaction.

Limitation of Liability & Legal Protection

• NO WARRANTY: SERVICE MATCH INC. PROVIDES THE PLATFORM ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
• LIMITATION OF LIABILITY: SERVICE MATCH INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THE USE OF THE PLATFORM OR DATA COLLECTION PRACTICES.
• NO GUARANTEE OF SECURITY: WHILE WE IMPLEMENT SECURITY MEASURES, WE CANNOT GUARANTEE THAT YOUR DATA WILL NOT BE ACCESSED, ALTERED, OR DESTROYED BY UNAUTHORIZED PARTIES. USERS AGREE THAT SERVICE MATCH INC. IS NOT RESPONSIBLE FOR ANY SECURITY BREACHES OR DATA LOSS.
• INDEMNIFICATION: USERS AGREE TO INDEMNIFY AND HOLD SERVICE MATCH INC., ITS OFFICERS, EMPLOYEES, AND AFFILIATES HARMLESS FROM ANY CLAIMS, DAMAGES, OR LIABILITIES ARISING FROM THEIR USE OF THE PLATFORM OR VIOLATION OF THIS PRIVACY POLICY.
• DISPUTE RESOLUTION: ANY DISPUTE ARISING FROM THIS PRIVACY POLICY OR PLATFORM USE MUST BE RESOLVED THROUGH BINDING ARBITRATION AND NOT THROUGH COURT LITIGATION OR CLASS ACTION.

Data Retention

We retain user information for as long as necessary to fulfill the purposes outlined in this policy, including legal and compliance obligations. Users may request data deletion, subject to verification and applicable laws. Service Match Inc. is not responsible for deleted, lost, or irretrievable data.

Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance user experience, collect analytics, and personalize services. Users can manage cookie settings in their browser.

User Control & Privacy Choices

Users have the following privacy options:

• Access & Update Information: Users can update their profile and settings at any time.
• Opt-Out of Marketing Emails: Users can unsubscribe from promotional emails.
• Account Deletion: Users may request to delete their accounts by contacting support.
• Privacy Settings: Users can control visibility of certain profile details.

Security Measures

We implement security measures, including encryption, secure data storage, and access controls, to protect user information. However, users acknowledge that no system is completely secure and agree that Service Match Inc. shall not be held responsible for unauthorized access or breaches.

Third-Party Links & Integrations

Service Match Inc. may contain links to third-party websites or services. We are not responsible for their privacy practices, security measures, or data handling. Users should review third-party privacy policies before engaging.

Children’s Privacy

Service Match Inc. is not intended for individuals under 18. We do not knowingly collect personal information from minors. If a child’s information is found on our platform, we will take steps to remove it.

International Users

If you access our platform from outside the Canada, you acknowledge that your information may be transferred, processed, and stored in Canada or other jurisdictions. By using the platform, international users waive any claims related to cross-border data transfers.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Users agree that continued use of the platform after changes constitutes acceptance of the revised policy.

Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of Canada. Any legal disputes shall be resolved exclusively in the courts of Canada unless arbitration is mandated.

Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at info@servicematch.ca

Introduction

Welcome to Service Match Inc. By accessing or using our platform, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services. These terms establish the full extent of our liability and your obligations when using our platform.

Nature of Service

Service Match Inc. is a neutral online marketplace platform that solely facilitates connections between customers and service providers. We do not employ, endorse, guarantee, or vet service providers. We do not verify the qualifications, experience, or background of any user. We make no representations, warranties, or guarantees regarding the quality, legality, safety, or reliability of services provided through the platform.

We do not control or oversee transactions, nor do we assume responsibility for contracts, work arrangements, negotiations, or payments between users. Users acknowledge that all interactions and transactions occur at their own risk.

User Accounts

• You must be at least 18 years old to create an account and use the platform.
• You are solely responsible for maintaining the confidentiality of your account information and for all activities under your account.
• We reserve the right to suspend or terminate accounts at our discretion, including but not limited to instances of fraud, misconduct, or violation of these terms.
• We are not liable for any unauthorized access to your account or loss of data resulting from your failure to secure login credentials.

Verification Badge

• Certain profiles may display a verification badge, indicating that the user has submitted a government-issued ID that was visually matched with their profile picture.
• The verification badge does not imply an endorsement, background check, or guarantee of identity, trustworthiness, or credibility.
• Service Match Inc. does not guarantee the accuracy, authenticity, or validity of identification documents or profile information provided by users.
• Users are solely responsible for conducting their own due diligence before engaging in transactions with verified or non-verified users.
• Service Match Inc. is not responsible for any misrepresentation, fraud, or misconduct by verified users.

Service Match Pro Subscription

• Service Match Inc. offers a premium subscription service, Service Match Pro, which provides users with certain privileges and features.
• Subscription fees are charged on a recurring basis (e.g., monthly or annually), and users agree to the billing terms upon sign-up.
• Subscription fees are non-refundable unless explicitly stated otherwise.
• Service Match Inc. reserves the right to modify or discontinue Service Match Pro features at any time without prior notice.
• Failure to pay subscription fees may result in loss of access to premium features.
• Subscribing to Service Match Pro does not guarantee job opportunities, or preferential treatment beyond the privileges stated in the subscription package.

Service Transactions and User Responsibilities

• Service Match Inc. does not assume any responsibility for the outcome of service transactions.
• We do not guarantee the availability, reliability, performance, or skill of any service provider or customer.
• Users must conduct their own due diligence before entering into agreements or engaging with others.
• Service Match Inc. is not responsible for work quality, non-performance, delays, property damage, personal injury, bodily harm, illness, theft, fraud, or any other losses resulting from platform interactions.
• Any disputes, claims, or disagreements must be handled directly between the parties involved. Service Match Inc. has no obligation to mediate or intervene.
• Users are responsible for ensuring compliance with local, state, and federal laws when providing or receiving services.

Fees and Payments

• Service Match Inc. does not charge users for creating accounts or posting job listings.
• Payments for services are made directly between customers and service providers without our involvement.
• We are not liable for payment failures, non-payment, chargebacks, fraud, or any financial losses resulting from user interactions.
• Users acknowledge that Service Match Inc. is not a financial institution or payment processor and does not escrow, facilitate, or guarantee payments.

Ratings, Reviews, and User Content

• Ratings and reviews are user-generated, and we do not verify their accuracy, authenticity, or reliability.
• We do not endorse or take responsibility for any content posted by users, including job descriptions, offers, messages, reviews, or feedback.
• Service Match Inc. reserves the right to remove content that violates platform policies, but we are not obligated to do so.

Dispute Resolution

• Users are fully responsible for handling disputes amongst themselves.
• Service Match Inc. does not intervene, mediate, or provide legal assistance for conflicts between users.
• By using this platform, you waive any claim against Service Match Inc. for damages, losses, or any legal action arising from disputes with other users.

Prohibited Conduct

Users must not engage in:

• Fraud, misrepresentation, or deceptive practices.
• Harassment, discrimination, or abusive behavior.
• Illegal activities, including offering or soliciting unlawful services.
• Posting false, misleading, or defamatory content.

Violating these rules may result in account suspension or termination at our sole discretion. We are not responsible for losses resulting from enforcement actions taken against user accounts.

Liability Disclaimer & Legal Indemnification

• SERVICE MATCH INC. IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
• WE DISCLAIM ALL LIABILITY FOR DAMAGES, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM PLATFORM USE.
• WE DO NOT GUARANTEE SERVICE QUALITY, USER RELIABILITY, OR ANY OUTCOME OF SERVICE TRANSACTIONS.
• WE ARE NOT RESPONSIBLE FOR ANY PERSONAL INJURY, BODILY HARM, ILLNESS, OR DEATH RESULTING FROM SERVICES OBTAINED THROUGH THE PLATFORM.
• BY USING THE PLATFORM, YOU AGREE TO WAIVE ANY RIGHT TO FILE CLAIMS, DEMANDS, OR LEGAL ACTIONS AGAINST SERVICE MATCH INC.
• USERS AGREE TO INDEMNIFY AND HOLD SERVICE MATCH INC., ITS AFFILIATES, DIRECTORS, EMPLOYEES, AND PARTNERS HARMLESS FROM ANY CLAIMS, LIABILITIES, LOSSES, OR DAMAGES RESULTING FROM THEIR USE OF THE PLATFORM.

Limitation of Legal Recourse

• TO THE MAXIMUM EXTENT PERMITTED BY LAW, USERS WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS OR JOINT CLAIMS AGAINST SERVICE MATCH INC.
• ANY CLAIMS AGAINST SERVICE MATCH INC. MUST BE HANDLED THROUGH INDIVIDUAL ARBITRATION RATHER THAN COURT LITIGATION.
• IF ANY PART OF THESE TERMS IS FOUND TO BE UNENFORCEABLE, THE REMAINING PROVISIONS SHALL REMAIN IN FULL EFFECT.

Modifications to Terms

We reserve the right to update these terms at any time. Continued use of the platform constitutes acceptance of the revised terms. Users are responsible for reviewing the terms periodically to stay informed.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Canada. Any legal disputes shall be resolved exclusively in the courts of Canada, unless arbitration is mandated.

Contact Information

For any questions, concerns, or legal notices, please contact us at info@servicematch.ca